How do I claim under the cover?

If you are away from home and have to see a dentist in an emergency, you should receive the temporary treatment necessary to render you in a comfortable condition. You pay the dentist and ask for a written receipt and details of the treatment carried out. On your return home, we will help you complete a claim form and forward this to DPAS.

We will also help you fill in a claim form should you need treatment for a dental injury. If the treatment is likely to cost more than £175 (and thus require prior authorisation from DPAS) we will provide a costed treatment plan. An assessment by an independent dentist may be requested before this permanent treatment is authorised.

If you have any questions, or would like to request further information, please do not hesitate to contact our reception staff who will be happy to help you.

If you have an unexpected emergency whilst at home, such as an accident or toothache, then in normal circumstances you should ring our emergency number:

(Home) 01205 368866

If you are away from home, membership of our plan allows you to call the dental helpline who will put you in touch with a dentist who can help:

(UK) 0800 525631

If you are overseas when you need help, the dental helpline will endeavour to find you an English-speaking dentist to assist you. In these circumstances please ring our helpline:

(Abroad) +44 1747 820841

 This summary is a brief description of your Dental Injury and Emergency Insurance, which is underwritten by ACE European Group Limited. It does not contain the full terms and conditions, available on request.

What is this Insurance?

This policy provides you with cover towards costs incurred as a result of dental accidents and emergencies. It includes cover towards the costs of temporary dental treatment as a result of a dental emergency when away from home or abroad, and cover towards permanent dental treatment following a dental injury. It also covers payment of out-of-hours fees to dentists when required to open their dental surgery to treat you in an emergency. There is also a hospital cash benefit payable when you are under the care of a dental or oral/maxillo facial surgeon and a cash benefit in the event of a diagnosis of mouth cancer.

For a child under the age of 18 years suffering dental injury whilst enrolled as a continuing care patient, any treatment required for a particular dental injury will be covered up to the age of 18 years or up to 5 years from the date of the accident, whichever is attained later.

Full details of the benefits and their limits, cover and payable terms are available from our practice.

What if I have a complaint?

If you are dissatisfied with the service we have provided in relation to the Dental Injury and Emergency Insurance, or if you feel we have made a wrong decision, please contact DPAS on 01747 870910. If you are still not satisfied, please contact the Customer Service Manager at ACE European Group Limited, Ashdown House, 125 High Street, Crawley, West Sussex, RH10 1DQ, Tel; 01293 726060 Fax; 01293 726100 providing your name, address and policy details. ACE is a member of the Financial Ombudsman Service, so if your complaint still remains unresolved, you are entitled to approach the Financial Ombudsman for assistance at South Quay Plaza, 183 Marsh Wall, London, E14 9SR Tel; 0845 080 1800 Fax; 02027 964 1001 or visit the Website; www.financial-ombudsman.org.uk. A leaflet explaining its procedure is available on request. These complaints procedures do not affect your legal rights.

For how long am I covered?

Your policy continues for as long as you pay your monthly premiums.

How do I cancel?

If you ever find that you want to end the arrangement, you can do so simply by giving us one month's notice.